John Carter Posted August 18, 2016 Group: Supporter Followers: 1 Topic Count: 70 Topics Per Day: 0.00 Content Count: 483 Content Per Day: 0.02 Reputation: 1,810 Achievement Points: 483 Days Won: 5 Joined: 16/11/08 Status: Offline Last Seen: 8 hours ago Share Posted August 18, 2016 All I'm seeing at the moment are the filenames. 3 Link to comment
Bill Edwards Posted August 18, 2016 Group: Root Admin Followers: 7 Topic Count: 2,380 Topics Per Day: 0.31 Content Count: 6,844 Content Per Day: 0.88 Reputation: 2,408 Achievement Points: 7,067 Days Won: 10 Joined: 12/09/02 Status: Offline Last Seen: 30 minutes ago Birthday: 08/02/1963 Share Posted August 18, 2016 Tech support aware and dealing - will keep you posted. Regards Bill Link to comment
Huw Foxhall Posted August 19, 2016 Group: Member Followers: 1 Topic Count: 259 Topics Per Day: 0.01 Content Count: 1,471 Content Per Day: 0.07 Reputation: 2,128 Achievement Points: 1,507 Days Won: 4 Joined: 20/03/08 Status: Offline Last Seen: 4 hours ago Birthday: 08/07/1970 Share Posted August 19, 2016 still cant see the pics. Link to comment
Paul McHaddan Posted August 19, 2016 Group: Supporter Followers: 2 Topic Count: 1,119 Topics Per Day: 0.17 Content Count: 4,108 Content Per Day: 0.63 Reputation: 24,565 Achievement Points: 4,218 Days Won: 243 Joined: 06/01/06 Status: Offline Last Seen: 17 hours ago Birthday: 14/04/1964 Share Posted August 19, 2016 20 minutes ago, Huw Foxhall said: still cant see the pics. Its being looked into just taking a bit of time please be patient thanks! 2 Link to comment
Huw Foxhall Posted August 19, 2016 Group: Member Followers: 1 Topic Count: 259 Topics Per Day: 0.01 Content Count: 1,471 Content Per Day: 0.07 Reputation: 2,128 Achievement Points: 1,507 Days Won: 4 Joined: 20/03/08 Status: Offline Last Seen: 4 hours ago Birthday: 08/07/1970 Share Posted August 19, 2016 Just now, Waltzerman said: Its being looked into just taking a bit of time please be patient thanks! ok thank you.best regards Huw 1 Link to comment
Matt Goodenough Posted August 21, 2016 Group: Member Followers: 0 Topic Count: 94 Topics Per Day: 0.00 Content Count: 508 Content Per Day: 0.03 Reputation: 1,097 Achievement Points: 509 Days Won: 0 Joined: 16/06/07 Status: Offline Last Seen: 1 hour ago Birthday: 21/01/1989 Share Posted August 21, 2016 It seems that any new photo uploads display but all the others from when the problem started are unavailable, It seems all older photos have been lost. Link to comment
Bill Edwards Posted August 21, 2016 Group: Root Admin Followers: 7 Topic Count: 2,380 Topics Per Day: 0.31 Content Count: 6,844 Content Per Day: 0.88 Reputation: 2,408 Achievement Points: 7,067 Days Won: 10 Joined: 12/09/02 Status: Offline Last Seen: 30 minutes ago Birthday: 08/02/1963 Share Posted August 21, 2016 2 hours ago, Matt Goodenough said: It seems all older photos have been lost. The photos are not lost. Tech Support is working on this. I'm not particularly happy with the time it is taking and have been chasing it up, but I am reliant on Tech Support to fix this. The problem is: All forum photos have been stored on an Amazon off site facility for some time (it allows us to keep photos for far longer at lower cost). The latest software upgrade broke the link to Amazon so the photos don't show. However they are still stored there. I just need tech support to fix the link. Link to comment
Gary Witcomb Posted August 21, 2016 Group: Supporter Followers: 0 Topic Count: 687 Topics Per Day: 0.12 Content Count: 4,727 Content Per Day: 0.82 Reputation: 18,867 Achievement Points: 4,730 Days Won: 118 Joined: 06/08/08 Status: Offline Last Seen: 7 hours ago Birthday: 17/03/1964 Share Posted August 21, 2016 1 hour ago, Bill Edwards said: The photos are not lost. Tech Support is working on this. I'm not particularly happy with the time it is taking and have been chasing it up, but I am reliant on Tech Support to fix this. The problem is: All forum photos have been stored on an Amazon off site facility for some time (it allows us to keep photos for far longer at lower cost). The latest software upgrade broke the link to Amazon so the photos don't show. However they are still stored there. I just need tech support to fix the link. we understand that its out of your hands and we are reliant on Tech Support to sort ASAP, members will just have to be Patient for a while until normal service resumes 5 Link to comment
Bill Edwards Posted August 21, 2016 Group: Root Admin Followers: 7 Topic Count: 2,380 Topics Per Day: 0.31 Content Count: 6,844 Content Per Day: 0.88 Reputation: 2,408 Achievement Points: 7,067 Days Won: 10 Joined: 12/09/02 Status: Offline Last Seen: 30 minutes ago Birthday: 08/02/1963 Share Posted August 21, 2016 @Gary Witcomb - Thanks for your support and understanding Again, I apologise to all members and thank you for your patience. I have been looking into this issue myself and believe that I have either found the solution, or at least a temporary workaround. I've noticed that if I copy the photos from one part of the Amazon server to another they show up. I am currently in the process of copying them all, but this will be a slow process, probably taking all day. If I am correct then the "lost" photos will slowly come back online during the day. I've informed Tech Support of what I am doing and await their comment as to weather this is a temporary workaround or the solution. Regards Bill Link to comment
Ex Harry Gray Posted August 21, 2016 Group: Supporter Followers: 0 Topic Count: 12 Topics Per Day: 0.00 Content Count: 317 Content Per Day: 0.05 Reputation: 552 Achievement Points: 318 Days Won: 0 Joined: 07/01/06 Status: Offline Last Seen: 27 minutes ago Birthday: 21/08/1957 Share Posted August 21, 2016 sorry i sent you a private message bill when you was already aware of the problem, last thing you need is the likes of me adding to your problems. once again sorry regards dave Link to comment
Bill Edwards Posted August 21, 2016 Group: Root Admin Followers: 7 Topic Count: 2,380 Topics Per Day: 0.31 Content Count: 6,844 Content Per Day: 0.88 Reputation: 2,408 Achievement Points: 7,067 Days Won: 10 Joined: 12/09/02 Status: Offline Last Seen: 30 minutes ago Birthday: 08/02/1963 Share Posted August 21, 2016 @Ex Harry Gray - No problem, you weren't the only one to miss the announcement that the photos were missing If I were actively working on the problem I would have ignored the PM whilst working on the problem. As it was I was waiting for Tech Support, so it wasn't a problem. In fact, another member who reported by PM included a screen shot which actually pointed me in the right direction Link to comment
Bill Edwards Posted August 21, 2016 Group: Root Admin Followers: 7 Topic Count: 2,380 Topics Per Day: 0.31 Content Count: 6,844 Content Per Day: 0.88 Reputation: 2,408 Achievement Points: 7,067 Days Won: 10 Joined: 12/09/02 Status: Offline Last Seen: 30 minutes ago Birthday: 08/02/1963 Share Posted August 21, 2016 10 hours ago, Bill Edwards said: I am currently in the process of copying them all, but this will be a slow process, probably taking all day. If I am correct then the "lost" photos will slowly come back online during the day. The copy has now completed and I believe all the photos are back online. If you see a post with missing photos, please use the REPORT button and I will investigate. Many thanks for your patience. Bill Link to comment
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