John Carter Posted August 18, 2016 Group: Member Followers: 1 Topic Count: 64 Topics Per Day: 0.00 Content Count: 517 Content Per Day: 0.03 Reputation: 1,917 Achievement Points: 508 Days Won: 6 Joined: 16/11/08 Status: Offline Last Seen: July 2 Posted August 18, 2016 All I'm seeing at the moment are the filenames. 3
Bill Edwards Posted August 18, 2016 Group: Supporter Followers: 7 Topic Count: 2,443 Topics Per Day: 0.30 Content Count: 5,906 Content Per Day: 0.72 Reputation: 2,995 Achievement Points: 7,704 Days Won: 11 Joined: 12/09/02 Status: Offline Last Seen: 15 hours ago Birthday: 08/02/1963 Posted August 18, 2016 Tech support aware and dealing - will keep you posted. Regards Bill
Huw Foxhall Posted August 19, 2016 Group: Member Followers: 1 Topic Count: 266 Topics Per Day: 0.01 Content Count: 1,255 Content Per Day: 0.06 Reputation: 2,208 Achievement Points: 1,567 Days Won: 4 Joined: 20/03/08 Status: Offline Last Seen: Sunday at 23:23 Birthday: 08/07/1970 Posted August 19, 2016 still cant see the pics.
Paul McHaddan Posted August 19, 2016 Group: Supporter Followers: 2 Topic Count: 1,206 Topics Per Day: 0.17 Content Count: 4,482 Content Per Day: 0.64 Reputation: 28,822 Achievement Points: 4,810 Days Won: 278 Joined: 06/01/06 Status: Offline Last Seen: 24 minutes ago Birthday: 14/04/1964 Posted August 19, 2016 20 minutes ago, Huw Foxhall said: still cant see the pics. Its being looked into just taking a bit of time please be patient thanks! 2
Huw Foxhall Posted August 19, 2016 Group: Member Followers: 1 Topic Count: 266 Topics Per Day: 0.01 Content Count: 1,255 Content Per Day: 0.06 Reputation: 2,208 Achievement Points: 1,567 Days Won: 4 Joined: 20/03/08 Status: Offline Last Seen: Sunday at 23:23 Birthday: 08/07/1970 Posted August 19, 2016 Just now, Waltzerman said: Its being looked into just taking a bit of time please be patient thanks! ok thank you.best regards Huw 1
Matt Goodenough Posted August 21, 2016 Group: Member Followers: 0 Topic Count: 101 Topics Per Day: 0.00 Content Count: 497 Content Per Day: 0.02 Reputation: 1,243 Achievement Points: 543 Days Won: 1 Joined: 16/06/07 Status: Offline Last Seen: 2 hours ago Birthday: 21/01/1989 Posted August 21, 2016 It seems that any new photo uploads display but all the others from when the problem started are unavailable, It seems all older photos have been lost.
Bill Edwards Posted August 21, 2016 Group: Supporter Followers: 7 Topic Count: 2,443 Topics Per Day: 0.30 Content Count: 5,906 Content Per Day: 0.72 Reputation: 2,995 Achievement Points: 7,704 Days Won: 11 Joined: 12/09/02 Status: Offline Last Seen: 15 hours ago Birthday: 08/02/1963 Posted August 21, 2016 2 hours ago, Matt Goodenough said: It seems all older photos have been lost. The photos are not lost. Tech Support is working on this. I'm not particularly happy with the time it is taking and have been chasing it up, but I am reliant on Tech Support to fix this. The problem is: All forum photos have been stored on an Amazon off site facility for some time (it allows us to keep photos for far longer at lower cost). The latest software upgrade broke the link to Amazon so the photos don't show. However they are still stored there. I just need tech support to fix the link.
Gary Witcomb Posted August 21, 2016 Group: Supporter Followers: 0 Topic Count: 757 Topics Per Day: 0.12 Content Count: 5,682 Content Per Day: 0.91 Reputation: 21,277 Achievement Points: 5,276 Days Won: 131 Joined: 06/08/08 Status: Offline Last Seen: 11 hours ago Birthday: 17/03/1964 Posted August 21, 2016 1 hour ago, Bill Edwards said: The photos are not lost. Tech Support is working on this. I'm not particularly happy with the time it is taking and have been chasing it up, but I am reliant on Tech Support to fix this. The problem is: All forum photos have been stored on an Amazon off site facility for some time (it allows us to keep photos for far longer at lower cost). The latest software upgrade broke the link to Amazon so the photos don't show. However they are still stored there. I just need tech support to fix the link. we understand that its out of your hands and we are reliant on Tech Support to sort ASAP, members will just have to be Patient for a while until normal service resumes 5
Bill Edwards Posted August 21, 2016 Group: Supporter Followers: 7 Topic Count: 2,443 Topics Per Day: 0.30 Content Count: 5,906 Content Per Day: 0.72 Reputation: 2,995 Achievement Points: 7,704 Days Won: 11 Joined: 12/09/02 Status: Offline Last Seen: 15 hours ago Birthday: 08/02/1963 Posted August 21, 2016 @Gary Witcomb - Thanks for your support and understanding Again, I apologise to all members and thank you for your patience. I have been looking into this issue myself and believe that I have either found the solution, or at least a temporary workaround. I've noticed that if I copy the photos from one part of the Amazon server to another they show up. I am currently in the process of copying them all, but this will be a slow process, probably taking all day. If I am correct then the "lost" photos will slowly come back online during the day. I've informed Tech Support of what I am doing and await their comment as to weather this is a temporary workaround or the solution. Regards Bill
Ex Harry Gray Posted August 21, 2016 Group: Supporter Followers: 0 Topic Count: 10 Topics Per Day: 0.00 Content Count: 276 Content Per Day: 0.04 Reputation: 559 Achievement Points: 324 Days Won: 0 Joined: 07/01/06 Status: Offline Last Seen: 8 hours ago Birthday: 21/08/1957 Posted August 21, 2016 sorry i sent you a private message bill when you was already aware of the problem, last thing you need is the likes of me adding to your problems. once again sorry regards dave
Bill Edwards Posted August 21, 2016 Group: Supporter Followers: 7 Topic Count: 2,443 Topics Per Day: 0.30 Content Count: 5,906 Content Per Day: 0.72 Reputation: 2,995 Achievement Points: 7,704 Days Won: 11 Joined: 12/09/02 Status: Offline Last Seen: 15 hours ago Birthday: 08/02/1963 Posted August 21, 2016 @Ex Harry Gray - No problem, you weren't the only one to miss the announcement that the photos were missing If I were actively working on the problem I would have ignored the PM whilst working on the problem. As it was I was waiting for Tech Support, so it wasn't a problem. In fact, another member who reported by PM included a screen shot which actually pointed me in the right direction
Bill Edwards Posted August 21, 2016 Group: Supporter Followers: 7 Topic Count: 2,443 Topics Per Day: 0.30 Content Count: 5,906 Content Per Day: 0.72 Reputation: 2,995 Achievement Points: 7,704 Days Won: 11 Joined: 12/09/02 Status: Offline Last Seen: 15 hours ago Birthday: 08/02/1963 Posted August 21, 2016 10 hours ago, Bill Edwards said: I am currently in the process of copying them all, but this will be a slow process, probably taking all day. If I am correct then the "lost" photos will slowly come back online during the day. The copy has now completed and I believe all the photos are back online. If you see a post with missing photos, please use the REPORT button and I will investigate. Many thanks for your patience. Bill
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